Frequently Asked Questions

We recommend popping by a nursery before submitting an application for your child- that way you can see what Crystal Childcare is like first hand and ask plenty of questions. Here are a few FAQs to get you started:


All children are entitled to a maximum of 15 hours per week free Early Years Funding the school term after their 3rd birthday. The nursery is required to complete a number of forms for the Local Education Authority. Some Children may be entitled to two year old funding however the criteria for this is different to three year old funding. Please consult your Nursery Manager for further advice.

We accept childcare vouchers from many providers including Edenred, Busy Bees, Care-4 and Sodexho PASS. If your employer uses a different provider, your nursery manager will be able to make the necessary arrangements. Nursery vouchers can save parents up to £930 per year by obtaining Nursery Vouchers via your Employers salary sacrifice scheme.

We are open 50 weeks a year, and close for a week in the summer and a week between Christmas and New Year during which time full fees are payable. We are closed for all public holidays, for which we charge full fees.

We discuss your child’s routine with you on a regular basis in order compliment the care provided by yourselves at home. At the end of the day, your child’s key person will feed back information about your child’s day. For the babies and younger children, this will include information about their sleep times, mealtimes and nappy changes which will be recorded in a feed back form for you to take home. The key person will also feed back information about activities and experiences that your child has been involved with over the day. If the key person is not there, the backup key person or another nominated staff member will be available to share that information with you.

We work with in the Early Years Foundation Stage so the seven areas of learning and development shape our educational programme.  There are seven areas of learning and development that must shape educational programmes in early years settings. All areas of learning and development are important and inter-connected. Three areas are particularly crucial for igniting children’s curiosity and enthusiasm for learning, and for building their capacity to learn, form relationships and thrive.

These three areas, the prime areas, are:

  • Communication and language
  • Physical development and
  • Personal, social and emotional development

We also support children in four specific areas, through which the three prime areas are strengthened and applied. The specific areas are:

  • literacy
  • mathematics
  • understanding the world and
  • expressive arts and design

Our Educational programmes involve activities and experiences for children, as follows:

  • Communication and language development involves giving children opportunities to experience a rich language environment; to develop their confidence and skills in expressing themselves; and to speak and listen in a range of situations.
  • Physical development involves providing opportunities for young children to be active and interactive; and to develop their co-ordination, control, and movement. Children must also be helped to understand the importance of physical activity, and to make healthy choices in relation to food
  • Personal, social and emotional development involves helping children to develop a positive sense of themselves, and others; to form positive relationships and develop respect for others; to develop social skills and learn how to manage their feelings; to understand appropriate behaviour in groups; and to have confidence in their own abilities.
  • Literacy development involves encouraging children to link sounds and letters and to begin to read and write. Children must be given access to a wide range of reading materials (books, poems, and other written materials) to ignite their interest.
  • Mathematics involves providing children with opportunities to develop and improve their skills in counting, understanding and using numbers, calculating simple addition and subtraction problems; and to describe shapes, spaces, and measures.
  • Understanding the world involves guiding children to make sense of their physical world and their community through opportunities to explore, observe and find out about people, places, technology and the environment.
  • Expressive arts and design involves enabling children to explore and play with a wide range of media and materials, as well as providing opportunities and encouragement for sharing their thoughts, ideas and feelings through a variety of activities in art, music, movement, dance, role-play, and design and technology.